Cancellation & Refund Policy

1. Core refund rule

All fees paid for WAKART trials converted to paid plans, monthly or annual subscriptions, setup work, custom-domain work, integrations, add-ons and other digital services are non-refundable once the payment is successfully collected.

The only ordinary exception is a verified duplicate payment, meaning the same customer account is charged more than once for the same WAKART subscription obligation. Nothing in this policy removes a right or remedy that applicable Indian law does not permit us to exclude.

2. Verified duplicate payments

If you believe the same payable amount was charged twice for the same subscription, contact us promptly. To investigate, we may request:

• the registered WAKART email address and store name;
• both payment IDs, bank references or Razorpay references;
• the payment date, amount and payment method;
• a bank or payment screenshot showing both completed debits; and
• any other information reasonably required to distinguish a duplicate charge from separate renewals, upgrades or purchases.

A charge is not considered duplicate merely because two different billing periods, plans, stores, add-ons or authorised transactions have the same amount.

3. Cases that are not eligible for refund

• changing your mind after payment;
• not using the service or using only part of the billing period;
• forgetting to cancel before the renewal date;
• failing to complete store setup, verification or product upload;
• selecting the wrong plan, unless WAKART expressly approves another adjustment;
• downgrading, closing the business or no longer needing the service;
• temporary downtime, third-party outages or feature limitations;
• account suspension or termination for non-payment, prohibited products, fraud, abuse or breach of the Terms;
• domain, setup, design, integration or other work that has already started or been delivered; or
• customer-order disputes between a merchant and the merchant’s own customer.

4. Subscription cancellation

You may cancel future recurring renewal through the available seller account controls or by contacting support from the registered email address. A cancellation request is effective for future billing only after it is successfully recorded or confirmed.

• Access normally continues until the end of the already-paid period, unless the account is suspended for another reason.
• No prorated or partial refund is provided for unused days, products, users or features.
• Removing an app, abandoning a store, blocking a payment notification or not using WAKART does not by itself cancel an active mandate.
• You should cancel sufficiently before the renewal date to allow the request to be processed.

5. Duplicate-payment review and refund process

1. Email the duplicate-payment claim to support@wakart.in using the registered account email where possible.
2. WAKART reviews payment gateway records, subscription history and supporting evidence.
3. If a duplicate payment is confirmed, the duplicate amount is initiated back to the original payment method.
4. After initiation, the bank or payment provider controls the final credit timeline. Refunds commonly require several working days.

We may reject a request where records show separate valid transactions, incomplete evidence, an unresolved fraud concern, a chargeback already opened for the same payment, or another reason showing that no duplicate charge occurred.

6. Refunds for products or services sold by merchants

This policy covers fees paid to WAKART for the WAKART platform. It does not govern refunds for products or services sold by independent merchants through their WAKART storefronts.

Each merchant is responsible for its own customer returns, cancellations, replacements, delivery disputes and refunds. Customers must contact the relevant merchant using the contact details shown on that merchant’s store or order communication.